Ordering:
What to do if you are not satisfied with the product?
We accept returns within 7 days. Please contact us via email by clicking on the website link. Our customer service representative will provide you with the return address, and we will immediately process all returned products.
What happens if I receive the product and there is a quality problem?
We will contact you via email through customer service. Once confirmed, if it is a quality issue with the product itself, we will provide a replacement product free of charge and issue a full refund. This is our guarantee of product quality information and customer experience.
How long will it take to receive my order?
We have a local warehouse, and we will deliver your order within 3 days of receiving it.
Do I need to pay business tax?
No, there is no sales tax on our website.
What are the payment methods?
Cash on delivery.
How long does it take to process my order?
It takes 2 business days to process your order.
Will I receive a notification number or tracking number when I place an order?
Yes, you will. Once the shipping company scans your package, you will automatically receive an email with the tracking number. Please contact us if you have any questions.
Why haven't I received an order confirmation email or shipping notification email?
If you've checked your "Spam" and "Trash" folders and still haven't received a confirmation email, or if you've already sent an email, please submit a request here.
Can I cancel or change my order?
Please process and submit your order as quickly as possible. If you need to change or cancel your order, please contact us as soon as possible. Orders that have already been submitted cannot be canceled or changed.
I can't find the product I'm looking for, or it's out of stock.
If you can't find the product you need on the website, please let us know by filling out the contact form.
If a product is out of stock, you can enter your email address to be notified immediately. After selecting the product and size/color you wish to purchase, enter your email address in the notification box. You will receive an email after the product is released.
Where can I enter a promotional code?
After adding your order items to your shopping cart, you can enter a promotional code in the "Checkout" or "Payment" section on the "Checkout" page. Please ensure the code is applied before submitting.